What is Emotional Intelligence?
- Peter Salovey, Dean of Psychology at Yale University, and his colleague Jack Mayer, Professor of Psychology from t he University of New Hampshire, defined Emotional Intelligence as the: "Ability to monitor one's own and other's feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions." (1990).
- “The ability to sense and use emotions to more effectively manage ourselves and influence
positive outcomes in our relationships with others.”
Institute for Emotionally Intelligent Living
- Emotional Intelligence is the innate potential to feel, use, communicate, recognize, remember,
describe, identify, learn from, manage, understand and explain emotions. -
S. Hein, 2007
E I Skills Group "Ability model of emotional intelligence" - Emotional Intelligence (EI) refers to a set of skills that define how effectively you perceive, understand, reason with, and manage your own and others’ feelings, emotions, and mood state. The seven skills of the Genos EI model are:
- emotional self-awareness
- emotional expression
- emotional awareness of others
- emotional reasoning
- emotional self-management
- emotional management of others
- emotional self-control
- The seven skills are developmental and contribute to one-another.
- Emotional Intelligence underpins how well employees get along as emotions are
an inherent part of workplace activities at all levels.
Why is Emotional Intelligence Important?
- Daniel Goleman contends that IQ contributes to about 20% to the factors that determine life success. This leaves us with 80% to other abilities such as:
- motivate oneself
- control impulse and delay gratification
- regulate one’s moods
- empathize
- While many argue that IQ cannot be changed much by experience or education, the crucial
emotional competencies can be learned and improved upon.
Daniel Goleman, "Emotional Intelligence" ISBN 0-553-37506-7
Why Emotions Matter at Work
- Emotions affect the way people think and make decisions:
- not hiring a candidate because ‘something just didn’t feel right’
- trying a different approach when dealing with a disgruntled customer
- planning how to help an under-performing team member succeed
- Emotions also influence how people behave and interact at work, contributing to:
- tone of voice
- body language, and
- facial expressions
Benefits of Emotional Intelligence
Research studies suggest that Emotional Intelligence makes a difference in the workplace, including:
- productivity and performance
- interpersonal effectiveness
- leadership capability
- sales performance
- teamwork
- customer service, and
- job satisfaction
History of Emotional Intelligence
- Conceptualized in 1990
- 1995 it was on the cover of time magazine
- 1998 HBR article on EI becomes the Review’s most requested reprint for 40 years
- 2000 American Dialect Society chooses Emotional Intelligence as “the most useful new words of the decade”
- 2002 Daniel Goleman’s (1995) book on EI becomes the most widely read social science book in the world
About Genos Emotional Intelligence
- The Genos model and measure of Emotional Intelligence (EI) was developed by
Dr Ben Palmer and Professor Con Stough, at Swinburne University of Technology.
It was the first Emotional Intelligence assessment instrument developed
specifically for the workplace. It provides an in-depth assessment of individual,
team and organizational Emotional Intelligence.
- 1995-2005 growing global body of researchers, practitioners and critics emerge
- 1998-2005 research studies show EI relates to many variables that related to success in life and at work
- 2005 Prof Con Stough finds neural efficiency differences in individuals high and low in EI
The Genos EI Model
- Drawing from Salovey and Mayer’s (1990) original conceptualization of EI,
Genos EI shows that in the workplace, as with other areas of life, moods, feelings
and emotions influence people’s thoughts, decisions, behavior and ultimately performance.
- Genos EI model was constructed as a result of a large factor analytic study of other models and measures of EI and represents a psychometrically robust taxonomy of the EI construct (Palmer, Gignac, Ekermans & Stough, in press).
Emotional Intelligence in Leadership Development
Creating an intra-and-inter personally effective team or organizational culture requires a medium for development. That medium
- is not IQ
- is not personality
- is emotional intelligence and here’s why ...
| IQ and personality: are difficult to change and develop, and do not typically underlie or account for the types of people skills needed in the workplace. Research shows that emotional intelligence does underlie these types of people skills in the workplace and more importantly, emotional intelligence can be developed! |
What Genos EI Does
The Genos Model of Emotional Intelligence was the first EI assessment instrument developed specifically for the workplace to help improve emotional intelligence for individuals, teams, and organizations. Genos EI products and methodologies are used to identify and develop extraordinary people skills. The application of the Genos suite of products and methodologies has been shown to improve important organizational variables such as:
- leadership capability
- employee performance and productivity
- sales revenue
- employee job satisfaction and engagement
Genos EI is also used for employee recruitment and selection, and talent identification purposes. Genos EI underpins and seamlessly integrates with an organization’s human capital strategies to further drive employee performance.
Why Genos EI?
The need to improve workplace cultures to better encompass employee interpersonal effectiveness is well founded. Genos EI measures the cornerstone skill underpinning how employees and organizations interact. Genos EI is the only Emotional Intelligence assessment instrument to be:
- supported by numerous peer-reviewed research findings and publications as well as tangible business case studies demonstrating a real Return-On-Investment from EI enhancement
- complemented by a full range of products and methodologies proven to enhance EI, and
- designed specifically for workplace applications by internationally recognized thought leaders in the area.
- Genos EI bridges the gap between workforce assessment and employee development.
The Business Case for Genos EI
Research suggests that EI can be developed and that this development leads to better:
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Would improvements in these areas improve your performance?
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